What to expect from your collection agency

United Mercantile Company

We will acknowledge receipt of your account(s).
We will send you a User Name and Password so you can log in to your Online Status account.
A dedicated collector will be assigned to handle each account from cradle to grave.
You will be given the collector’s contact information.
A customer service representative will contact you to confirm details of the account and insure you understand the full potential of the Online Status.
An initial demand letter will be mailed, faxed and emailed to debtor.
The collector will begin efforts to contact your customer by phone usually within one business day of the start date.
Your customer will be advised they have until the end of that month to make satisfactory payment arrangements or the placement of the account will be reported to Experian Business Credit Reporting Service.
Efforts to make contact with your customer via phone, email, fax and mail will continue every few days until satisfactory payment arrangements are set or the account is placed with an attorney, usually within 60 days.
As each week progresses the tenor of our demands will be more threatening.
UMC will report the placement of the account to Experian at the end of the first month unless you are satisfied with any promises made to date.