UMC Commercial Collection Agency – Business to Business Collection Specialists Since 1911

Better Business Bureau
Reliability Report

United Mercantile Company
A Commercial Collection Agency
800-541-3833

Experienced Collectors
Our collection staff has the experience and training (including Senior Certified Commercial Collectors) to maintain consistent, high rate of recovery. Our training includes both sales and collection tactics to assist our collectors in getting past the gate keepers, identifying the decision maker, overcoming objectives and convincing your customer it is in their best interest to pay your bill now.

Flexible Approach
Each collector has the ability and experience to change the tenor of their demands when warranted. Our standard objective is to collect your accounts as swiftly as possibility while not jeopardizing your relationship with your customer. However each contact becomes more threatening as circumstances warrant.

Personalized Service
Once an account is assigned to a collector, that collector will handle the account from cradle to grave. If you have any concerns about that account, you can speak directly with the collector handling the account rather than an intermediary.

Comprehensive Reports-On Line Status
Each collector is trained to report developments to you as they occur. In addition, we offer an On Line Status system that among other things, allows you to see the collector’s notes and download statistical data 24/7.

Quality Attorney Forwarding
If we are unable to collect an account, we forward the account to an attorney in the debtor’s area that specializes in commercial law. UMC rates the service we get from these attorneys to insure you get the best legal representation possible.

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