Experienced collectors
Our collection staff has the experience and training to maintain a consistent high rate of recovery. Our training includes sales as well as collection tactics to assist our collectors in getting past the gatekeeper, identifying the decision maker, overcoming objections, and convincing your customer it is in their best interest to pay your bill. Each collector has the experience and ability to adjust their techniques as needed to collect your accounts.

Flexible Approach
UMC maintains a client profile that identifies the tenor of the collection tactics you want us to use on your accounts. Our standard objective is to collect your accounts while maintaining your relationship with your customer. However, each contact becomes more threatening as circumstances warrant. Further, if you have an account that requires immediate legal action, we can usually get suit filed within 24 hours, depending on the jurisdiction.

Personalized Service
The same staff member will handle your account from beginning to end. Our acknowledgement will identify the collector handling each account so you know whom to contact should the need arise. That collector will keep you abreast of the status of your account either by phone, email, fax, or regular mail, whichever you prefer.

Comprehensive Reports
Each collector is trained to report developments to you as they occur or at least every thirty days, whichever is more frequent. Summary reports listing each account or just listing the statistics can be tailored to meet your needs. Whatever statistical information you require can be emailed to you in an Excel format. If you have more than one employee placing accounts, separate accounts can be established for each employee.

Quality Attorney Forwarding
If we are unable to collect an account, we forward the account onto an attorney in the debtor's area who specializes in commercial law. UMC spends a great deal of time rating the service we get from each attorney to insure you get the best possible representation available. We know your concern is to get the account collected, regardless of whether we collect it or the attorney collects it.

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