Can a Business Collection Agency be Trusted with Your Money?
The actions of your business collection agency reflect upon your firm. How can you be sure your agency will represent your firm ethically and legally?
If you are searching for a business collection agency, you have many factors to consider.
- How can you tell if an agency is qualified to handle your collections?
- Can the agency be trusted with your funds?
- Is the agency certified by the CCAA?
The Commercial Collection Agency Association (CCAA) is the largest of the two self governing bodies of the US commercial collection industry. The compliance officer of the CCAA, Emil Hartleb, recently wrote an article about a call he received from a disgruntled credit manager. The caller had a problem with a business collection agency his firm was using. At the very least the firm was misrepresenting itself. According to Mr. Hartleb, “There seems to be a rash of these conversations lately, perhaps because of the state of the economy.” Unscrupulous agencies will say and do anything to get your business. Unfortunately, the CCAA has no jurisdiction over non-member agencies.
You can protect your firm by using certified member agencies of the CCAA. Read the full article and learn more about what it means to be a certified member of the CCAA.
